RETURN ORDER PROCEDURE
1. Parts to be returned for repair must obtain a return authorization number. This can be obtained one or a combination of three ways:
i. The form requests billing and shipping addresses, payment method and itemized list of the parts being returned. It also includes standard pricing for the different types of controllers offered by OEM Controls. Fill this form out completely, submit it and within a half hour you will be contacted with your authorization number.
ii. Phone in the request to the Product Support direct line, (203) 929-8431×340 or 1-(800) 350-7605. The friendly Product Support Administrator will take your information and advise of the return authorization number.
iii. Business hours are 7:30am to 5pm (EST), Monday thru Thursday and 7:30am to 11:30am (EST) Fridays.
2. Upon receiving the return authorization number, place it on all corresponding paperwork and on the outside of the shipping container. This will ensure quick response to the returned product.
3. OEM Controls requires a purchase order or credit card number with all returns before the units can be received into the repair process. If receiving a number over the phone, the customer must supply a hard copy of the purchase order by fax or with the returned units. If a PO# is not received, the returned product will be returned to its originating destination, freight collect.
4. If a unit is deemed irreparable, the Product Support Administrator will advise the status of the returned unit, if a replacement controller is in stock and its single piece price.