Certified Product Repair Program (CPR) from OEM Controls



	Certified Product Repair Program (CPR) from OEM Controls Review the program rules and guidelines before proceeding. Our Certified Product Repair Program features 5-10 business day turnaround (not including delivery time), and provides the same technical expertise, certified personnel and original specified parts used in the assembly of our joysticks and electronic controllers. The online Product Return form requests information about your controller(s), customer contact and a credit card number. Prices include minor repairs, inspection and testing, replacing cosmetic parts (above panel), damaged or worn micro-switches, potentiometers, return springs, and cams. Return shipping costs (UPS Ground only) are also included. Just three simple rules to be followed: 1. Credit cards are the preferred (but not required) method of payment. 2. CR or CPR authorization numbers must be written on the returned package and on any enclosed documentation. 3. If Rush-Breakdown Service (24-48 hour turnaround) is required, please specify. Pricing is outlined on the form and includes UPS RED- overnight delivery. If not specified, the return will be assumed as Standard Delivery. Not all controllers are repairable. It is the sole responsibility and authority of OEM Controls to make that determination. If a product is irreparable, the customer will be promptly notified. For further information on this program and on our products contact any of our United States and European technical sales agents. Click here to review the CPR Program Policy before proceeding. Click here to proceed directly to the Online Product Repair Form. Click here for OEM Controls European Repairs/Service Center Click here for Warranty Repair/Product Evaluation
	WARNING: It is the purchaser’s responsibility to determine the suitability of any OEM Controls product for an intended application, and to ensure that it is installed and guarded in accordance with all federal, state, local and private safety and health regulations, codes and standards. Due to the unlimited variety of machines, vehicles and equipment on which our controls are used, and the numerous standards which are frequently the subject of varying interpretation, it is impossible for OEM Controls personnel to provide expert advice regarding the suitability of a given controller for a specific application. The flexibility of our products allows us to offer thousands of custom configurations. We can advise you of the various features that are available and you can examine models to see what meets your needs. We believe our customers’ engineering departments should be the qualified experts in their own product field. If the product will be used in a safety critical application, the customer must undertake appropriate testing and evaluation to prevent injury to the ultimate user. Should you have any questions or if any of the above warning is unclear, please contact OEM Controls at 10 Controls Drive, Shelton, CT 06484, FAX: 203.929.3867, TEL: 203.929.8431.
	10 Controls Drive \| Shelton, CT 06484 \| USA \| (203) 929-8431 ©2006 OEM Controls, Inc. All rights reserved.